Everything sold on this site — downloads, bundles, and services — comes with a 14-day refund window. If what you bought isn't useful to you, you get your money back. That's the whole policy, but since policies are supposed to be long, here's the longer version.
How to ask
Email hello@toledotechnologies.com within 14 days of purchase. Include the email address you used at checkout (or the receipt). You don't need to give a reason. "I'd like a refund" is a complete request.
Refunds go back through Stripe to the original payment method. Stripe usually takes 5–10 business days to show it on your statement; I process my side within one business day.
Downloads
Yes, even though you already have the files. Digital goods can't really be "returned," and pretending otherwise would make this policy theater. If the workbook, playbook, toolkit, or templates weren't worth the price to you, the refund stands. I'd rather lose the sale than have someone feel burned by a purchase from a one-person shop.
Services
For the Website Rescue Sprint and AI Workflow Audit: if you cancel before work begins, you get a full refund. If work has begun, we talk — but the bias is always toward you feeling treated fairly, and any refund owed is settled within the same 14-day window and one-business-day processing.
What I won't do
- Ask you to fill out a "why are you leaving" survey before processing.
- Offer store credit instead of money.
- Route you through three replies of retention script.
- Quibble about day 15 if you emailed on day 13 and I was slow to answer.
Why this policy exists
This is a one-person studio. My name is on every sale, and the main site (toledotechnologies.com) stakes its reputation on the same person. A refund policy you have to fight for would cost me more in trust than any refunded sale costs in dollars.
This policy applies to purchases made through shop.toledotechnologies.com. Questions: hello@toledotechnologies.com.